It is our mission to provide support services as needed to resolve problems and to keep our Customers and Partners productive using TiNK solutions.
ICMS's customer support group is dedicated to maximizing client success by resolving technical issues in a timely manner, no matter when or where they occur.
Choose from four levels of maintenance and support, based on your business requirements:
- >> Premium Plus
Suitable for customers with the needs of mission-critical business, looking for a full service, and accelerated response times for business critical issues
8x5 coverage, Monday through Friday, excluding official holidays, CET
Includes corrective support actions, preventive support actions, free vouchers for trainings at ICMS and discounts on functional support
- >> Premium
Suitable for customers with support needs during normal business hours, looking for a full service
8x5 coverage, Monday through Friday, excluding official hollidays, CET
Includes corrective support actions, preventive support actions and free vouchers for trainings at ICMS
- >> Standard
Suitable for customers with support needs during normal business hours
8x5 coverage, Monday through Friday, excluding official holidays, CET
Includes corrective support actions
- >> Updates & Upgrades Only
Designed for customers with technical resources to implement and support
Download software updates from website
Support delivered on a time & material base (no priority)
